Service requests
Capture user requests and required information.
Premade WorkMesh System
Turn requests and incidents into accountable work.
Start with a familiar ticket workflow, then configure categories, routing, priorities, Actions, approvals and reporting around your support model.
Shared WorkMesh foundation
One login
Use the same identity across the services your organisation adopts.
Unified Actions
Bring work from different solutions back to one action focus.
Mobile
Work on the go through the WorkMesh mobile apps.
Connected
Use governed APIs and compatible AI connections where available.
Incidents
Record outages, faults and operational issues.
Triage
Classify priority, category and ownership.
Assignments
Route work to the right person or team.
Resolution
Track work, evidence, decisions and closure.
Service reporting
See open work, ageing, priority and recurring problem patterns.
Need something more specialised than a ticket queue? Systems Builder lets you extend the model or build a purpose-specific support System.